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 Home >> User Guide >> About receiving Parcel

About your receiving parcel

1.  When you receive the parcel, please check the parcel correctly with your order.  If there is something wrong with your order, please contact us directly.

2.  About the battery in the electronic cigarettes kit.  Normal the battery in the kit is full, please use it out before you recharge.  Please Check the battery after you receive the parcel. Advise you to recharge 8-10 hours for the first time.


    If you just use one of the battery of the kit, please recharge the other battery every one month.  If there is something wrong with the battery, please reference Troubleshooting methods of e-cigarette, you also can contact us directly.

3.  About e-cigarette cartridge or cartomizer.  Please check the cartridge before you use it.  If there is no e-liquid in the cartridge, please refill it then you can smoke it.  If not, there will burn the battery. Normal we delivery empty cartridge or empty cartomizer in the kit. because we couldn’t know all regulations in every country about electronic cigarette and nicotine

4.  About wall adapter.  Normal we can delivery the wall adapter according to your country.  Just like you are from Germany, we will delivery EU wall adapter. 


    If you have any idea about it, please note it in your order. if there is unsuitable wall adapter, please contact us directly.



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