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 Home >> User Guide >> Shipping Information
About Shipping Information

About Shipping Information

Order over US $ 149.99, You can enjoy Free shipping. more details, please visit Free shipping policy 

     

If you order in large quantity, you can Click E-cigarette wholesale.Wholesale price and Free shipping couldn/t be effected at the same time.

 

Please read the Shipping Information Guide First!

Serial number

Content

1

Notification for E-Liquid/E-juice.

2

How to choose delivery mod?

3

About Delivery Fee information

 4.

About Free Shipping

5

About delivery time

6

How to get the track number?

7

How to track orders?

8

why can not track my order?

1.    Notification for E-liquid/E-juice:  

We do not cover customs risk for orders from Greece, Canada, Mexico, Brazil, Germany, Denmark, Finland, Turkey, Thailand, Philippines, Singapore and Belgium.Thanks for your understanding!

2. How to choose delivery mod?

We provide 5 shipping services: China Post, HongKong Post, EMSHongKong EMS and DHL, and we can ship from China to virtually any address in the world. Shipping cost for each order, we only charge a basic Fee.

(A). China post (RR xxx xxx xxx CN) generally takes 10 -50 business days to deliver package to most countries(customs, no import).China post always have the lowest priority almost everywhere.

(B). Hongkong post (RC/RB xxx xxx xxx HK) generally takes 10 -50 business days to deliver package to most countries(customs, no import).Hongkong post always have the lowest priority almost everywhere.

Caution:  If you do not have patience to wait your order,we do not suggest you to choose china registered airmail.)
     Japan,Korea,New Zealand 80%
10~25 business days
     USA,Canada,UK 80%
15~40 business days
     Russia,Ukraine,Poland,Italy,Spain 80%
20~45 business days.
     OtherCountries 80%
20~50 business days.

(C). EMS: EMS(EE xxx xxx xxx CN) express generally(90%) takes 7~20 business days to deliver packages to most destinations(customs). EMS express can be tracked online for all destinations.

(D). HKEMS: EMS(EE xxx xxx xxx HK) express generally(90%) takes 7~20 business days to deliver packages to most destinations(customs). EMS express can be tracked online for all destinations. 

(E). DHL:DHL(xxx xxx xxx x) express generally(90%) takes 5~12 business days to deliver packages to most destinations(customs). DHL express can be tracked online for all destinations.  

 

3. About delivery fee 

Delivery

Basic Fee

Arrival country

Arrival time

China Post

10

10USD! For almost every countries!There is no import tax in most countries.So it the most economical way and safest to smokers.

10-50 business days

China Post

0

0USD! Orders over 149.99USD.For almost every countries is for free shipping.  

10-50 business days

EMS

18

18USD! 1.Orders from Hong Kong, Macao, Taiwan, Malaysia, North Korea will be sent EMS.

5-8 business days

EMS

20

20USD! 2.Orders from USA, Australia, Papua New Guinea, New Zealand will be sent EMS.

6-12 business days

EMS

25

25USD! 3.Orders from  Ireland, Austria, Belgium, Denmark, Germany, France, Finland, Canada, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, Greece, Italy, England will be sent EMS.

7-14 business days

EMS

28

28USD! 4.Orders from Argentina, United Arab emirates, Panama, Brazil, Belarus, Poland, Russia, Colombia, Cuba, Guyana, Czech republic, Peru, Mexico, Ukraine, Hungary,Israel, Jordan will be sent EMS.

8-16 business days

EMS

30

30USD! 5.Orders from Oman, Egypt, Ethiopia, Estonia, Bahrain, Bulgaria, Botswana, Burkina faso, Congo (cloth), The Congo (gold), Kazakhstan, Djibouti, Guinea, Ghana, Gabon, Qatar, The cayman Islands, Ivory coast, Kuwait, Croatia, Kenya, Latvia, Rwanda, Romania, Madagascar, Mali and Niger, Morocco, Mozambique, Nigeria, Senegal, Cyprus, Saudi Arabia, Tunisia, Uganda, Syria, Iran, Chad will be sent EMS.

10-20 business days

EMS

0

0USD! Order over USD 349.99, For most of the countries! It is obey to Free shipping policy.

7-20 business days

DHL

35

35USD! Orders from USA, UK, Germany, Australia, Indonesia, New zealand, Japan, France, Belgium, Ireland, Finland, Greece, Spain, Sweden, Portugal, Austria, Switzerland, Norway will be sent DHL,

Others countries will be sent EMS.

If Customers order too many e-liquid along with e-cigarette kit, It will be sent EMS.

5-12 business days

4. About Free Shipping:

       EMS/DHL: Orders from USA, UK, Germany, Australia, Indonesia,New zealand, Japan,France, Belgium, Ireland, Finland, Greece, Spain, Sweden, Portugal, Austria, Switzerland, Norway, and it is above USD 349.9, we will delivery through EMS/DHL. The other countries is not the above listing, we will delivery to you freely through China post or Hongkong post.

     China post or Hongkong post: orders from all the countries in the world, the order is above USD 149.99, we will delivery through China post or Hongkong post freely.

(Caution:  If your orders is not Achieve the free shipping conditions , but you choose the free shipping , we will not delivery your orders until you pay the delivery Fee.)

     Any request or help, please contact us freely.

5. About delivery time

     All orders Which one is in our stock will be shipped out within 48 hours (80% within 24 hours) in business day when we get your payment.

     All orders Which one is out of our stock will be shipped out within 3-5 days (80% within 2-3 days) in business day when we get your payment.
     We DO NOT ship orders on
WEEKENDS or National Holidays

6. How can I get the track number? 

A.  you can get the track number from your Register mailbox about 2-3 bussiness days later.

B.   If you always can not get the track number or online tracking information, Please contact us freely.

7. How to track orders?

Tracking number

Shipping Method

Tracking Site

RR/RA+9 numbers+CN    Sample:RR123456789CN

China Post

click here

RB/RC+9 numbers+CN    Sample:RB/RC123456789CN

HongKong Post

click here

EE/EB+9 numbers+CN     Sample:EE123456789CN

EMS

click here

EE+9 numbers+HK     Sample:EE123456789HK

HongKong Post

click here

10 numbers                      Sample:0123456789

DHL

click here

8. why can not track my order?

A. Online tracking information is only available after the package is scanned by the post company. Considering the processing time before scanning, you can begin to track your shipping package at More details How to track orders?  about 3~5 days later. 

 

After your orders reach your country, whatever they are via EMS or China registered airmail, you can track them on your local post office sites.

North and Central America

USPS

Canada

Mexico

South America

Argentina

Brazil

Bolivia

Europe

UK

Russia

Ukraine

France

Ireland

Belarus

Spain

Norway

Finland

Poland

Sweden

Switzerland

Turkey

Libanon

Malta

Lithuanian

Iceland

Bulgaria

Hungary

Asia

South Korea

Japan

Indonesia

Malaysia

Kazakhstan

Oceania

Australia EMS office phone:
13 76 78

New zealand

Middle East

United Arab Emirates

Armenia

Israel

Africa

South Africa

B. After you get the track number later,  if you always can not get online tracking information within 5 bussiness days. Perhaps your parcel has been returned by the Chinese customs, you will get a new track number from your Email box.

 If you need help of support, please contact us.


How to track orders

Order over US $ 149.99, you can enjoy free shippingMore details, Please visit Free shipping policy.

If you order in large quantity, you can go E-cigarette wholesale, but you can not enjoy wholesale price and Discount/Free shipping at the same time.

1.      How to track orders online?

Q: Can all orders be tracked online?
A: Yes. All orders made in super-e-cigarette.com will have their own tracking number for customers to track online.

Q: Do EMS and China Registered Airmail have the same tracking site?
A: No, they have their own tracking site.

Q:How to differ the EMS tracking number with the China Registered Airmail?
A: For EMS and China Registered Airmail:
*Every tracking number is made up of four capitalized English letters and nine numbers like this: 2 letters (stand for shipping company) +9 number + 2 letters (stand for departure country).
*But EMS tracking number begins with “E”, while China Registered Airmail tracking number begins with “R”
*For example
EMS: EE********CN
China Registered Airmail: RA********CN

Q: Where and how to track EMS order?
A: *Type in you tracking number
*Input the verification code
*No space before or between tracking number

*The official tracking site of EMS is http://www.ems.com.cn/english-main.jsp

www.ems.com.cn


Q: Where and how to track China Registered Airmail order?
A: *Type in you tracking number
*Input the verification code
*No space before or between tracking number
*The official tracking site of China Registered Airmail is http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0

Airmail


Q: How and where to track orders via DHL?
A: Tracking number is ten numbers. You just need to input your tracking number and click track.
The official tracking site is http://www.dhl.com/en.html

www.cn.dhl.com


2. after your orders reach your country, whatever they are via EMS or China registered airmail, you can track them on your local post office sites.

North and Central America

USPS

Canada

Mexico

South America

Argentina

Brazil

Bolivia

Europe

UK

Russia

Ukraine

France

Ireland

Belarus

Spain

Norway

Finland

Poland

Sweden

Switzerland

Turkey

Libanon

Malta

Lithuanian

Iceland

Bulgaria

Hungary

Asia

South Korea

Japan

Indonesia

Malaysia

Kazakhstan

Oceania

Australia EMS office phone:
13 76 78

New zealand

Middle East

United Arab Emirates

Armenia

Israel

Africa

South Africa


About receiving Parcel

About your receiving parcel

1.  When you receive the parcel, please check the parcel correctly with your order.  If there is something wrong with your order, please contact us directly.

2.  About the battery in the electronic cigarettes kit.  Normal the battery in the kit is full, please use it out before you recharge.  Please Check the battery after you receive the parcel. Advise you to recharge 8-10 hours for the first time.

   

    If you just use one of the battery of the kit, please recharge the other battery every one month.  If there is something wrong with the battery, please reference Troubleshooting methods of e-cigarette, you also can contact us directly.

3.  About e-cigarette cartridge or cartomizer.  Please check the cartridge before you use it.  If there is no e-liquid in the cartridge, please refill it then you can smoke it.  If not, there will burn the battery. Normal we delivery empty cartridge or empty cartomizer in the kit. because we couldn’t know all regulations in every country about electronic cigarette and nicotine

4.  About wall adapter.  Normal we can delivery the wall adapter according to your country.  Just like you are from Germany, we will delivery EU wall adapter. 

    

    If you have any idea about it, please note it in your order. if there is unsuitable wall adapter, please contact us directly.

 

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