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HelenRen

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HelenRen

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User Guide
Super E-cigarette Shop
 >> About US
 >> Contact US
How to Payment?
 >> How to payment
 >> About Payment
Shipping Information
 >> About Shipping Information
 >> How to track orders
 >> About receiving Parcel
 >> about E-cigarettes and Nicotine
After-sale Service
 >> About Return Policy
 >> About Free Replacements
 >> About Warranty Policy
 >> Wholesale Vendor service
Privacy Notice
 >> About Privacy Notice
User Guide
 >> User Guide
 >> About My Score
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  Home >> User Guide >> After-sale Service
About Return Policy

About Return Policy:

Super e-cigarette always provide customers with high qualified products, Our E-Cigarette products have passed rigorous quality control from our manufacturing. Although we do extensive tests before packing, we can't totally avoid this problem. So we provide you with a return policy.

You may encounter some problems when you receive the E-Cigararettes.

For example: the severe international shipping shock or volatile environmental conditions, such as temperature, humidity etc, some sensible electronic parts may encounter some problems when you receive it or use the electronic cigarette.

         Please refer to Troubleshooting methods of E-Cigarette

 Review Return Policy Guide

Serial number

Content

1

What is the warranty in super e-cigarette ?

2

How to get new free replacements ?

3

How to send the defective products back?

4

Note for Return package

1. What is the warranty in super e-cigarette? 

      Super e-cigarette provides warranty for all products in our store. We will send replacement through China post or Hongkong post freely for all defective or malfunctioning products within warranty period

*The warranty is classified into two types: products with warranty period (3months or 6months warranty) and products only accept DOA (Dead on arrival).


*3months warranty and 6months warranty means 180 or 90 days from being delivered, not shipped.


*DOA stands for DOA which means product is found out to be defective as soon as you receive it

For example:

*3months warranty: atomizer/driptip

*6months warranty: 510/eGo/GOGO/ECHO/KR808D-1/Lavatube series battery , USB Charger, adapter.

*DOA: clearomizer, cartomizers, chargers, bottles, e-liquid.

Note:

The warranty period for each product could change but they will be stated clear in the product description, please read clearly before buying.

2. How to get new free replacements?

For items with 3 months and 6 months warranty:


*Send the defective or malfunctioning product back in your cheapest way.
*Place a new order for the product online


DOA:


*No need to send the defective or malfunctioning product back
*Must contact us within 48 hours by email after receiving the defective product. Any overdue DOA replacement claim is invalid.
*Place a new free replacement order for the product online.

Note:

         For all replacement orders, we recommend to send together with customer’s new order, which will enhance processing speed so that orders can be shipped out quickly.

3. How to send the defective products back?

For items under 3months or 6 months warranty:

*Send the product back in your cheapest way to our following address. please pay delivery fee in advance. 

*No need to send back defective products via registered mail but assume the sending postage.

Address:

To: Helen Ren

Address:Rm 217,Tianming business building, Tianming Road 2# branch 1 #, Jinshui District,

City:Zhengzhou

provinceHenan

post code450000

countryChina

phone008613838539707

4. Note for Return package

*Remember to inform us the order number in your return package, either a note or something, for us to check and identify.

Customs Declaration:

 *The quantity and detailed description of contents should be electronics, never e-cigarettee-cigor e-liquid.

*Value should be between 10-50USD

*The defective or malfunctioning product should be sent out within one week after you inform us.

*If we can not get the track number which you send to us, we will not send the new replacement.

 

=========================================================================

Welcome to visit www.super-e-cigarette.com, Please read the Member Policy and the User Guider at the bottom of the homepage first!

For all of our Customers should treat our Member policy as yardstick.

Company Address: NO 217#, Tianming Building, Tianming Road 1#, Jinshui district,zhengzhou, Henan       Province, China (Mainland)

=========================================================================

About Free Replacements

About Free Replacements

 1. For items with 3 months and 6 months warranty:

*Send the defective or malfunctioning product back in your cheapest way.
*Place a new order for the product online

2. DOA:


*No need to send the defective or malfunctioning product back
*Must contact us within 48 hours by email after receiving the defective product. Any overdue DOA replacement claim is invalid.
*Place a new free replacement order for the product online.

Note:  

       For all replacement orders, we recommend to send together with customer’s new order, which will enhance processing speed so that orders can be shipped out quickly.

More details please visit return policy information.

 

=========================================================================

Welcome to visit www.super-e-cigarette.com, Please read the Member Policy and the User Guider at the bottom of the homepage first!

For all of our Customers should treat our Member policy as yardstick.

Company Address: NO 217#, Tianming Building, Tianming Road 1#, Jinshui district,zhengzhou, Henan       Province, China (Mainland)

=========================================================================

About Warranty Policy

About Warranty Policy:

   Super e-cigarette always provide customers with high qualified products, Our E-Cigarette products have passed rigorous quality control from our manufacturing. Although we do extensive tests before packing, we can't totally avoid this problem. So we provide you with a return policy.

You may encounter some problems when you receive the E-Cigararettes.

      For example: the severe international shipping shock or volatile environmental conditions, such as temperature, humidity etc, some sensible electronic parts may encounter some problems when you receive it or use the electronic cigarette.

      Please refer to Troubleshooting methods of E-Cigarette

    Super e-cigarette provides warranty for all products in our store. We will send replacement through China post or Hongkong post freely for all defective or malfunctioning products within warranty period

*The warranty is classified into two types: products with warranty period (3months or 6months warranty) and products only accept "DOA"(Dead on arrival).

*3months warranty and 6months warranty means 180 or 90 days from being delivered, not shipped.


*"
DOA" stands for DOA which means product is found out to be defective as soon as you receive it

For example:

*3months warranty: atomizer/driptip

*6months warranty: 510/eGo/GOGO/ECHO/KR808D-1/Lavatube series battery , USB Charger, adapter.

*DOA: clearomizer, cartomizers, chargers, bottles, e-liquid.

Note:

The warranty period for each product could change but they will be stated clear in the product description, please read clearly before buying.

 

=========================================================================

Welcome to visit www.super-e-cigarette.com, Please read the Member Policy and the User Guider at the bottom of the homepage first!

For all of our Customers should treat our Member policy as yardstick.

Company Address: NO 217#, Tianming Building, Tianming Road 1#, Jinshui district,zhengzhou, Henan       Province, China (Mainland)

=========================================================================

Wholesale Vendor service

Wholesale Vendor service

Our customers market:

Super-e-cigarette.com has various customers, the final users order together with folks and friend, Wholesale vendor owners, Pub or SPA owners, store owner for local wholsale. 

 

Everyone can find its suitable business partner style from super-e-cigarette.com.

Now introduce to you one by one:

1.Order directly from our super-e-cigarette.com for yourself, folks and your friend.

Our commercial website can take online order for the personal order with small quantity, as well as for the wholesale order with bulk quantity. We provide online latest e-cigarettes and e-liquid with the lowest prices, the best quality and the most complete choices.

Buy in bulk for your business or your friends and save money! The more you buy, the more you save.

2.Wholesale Vendor Area

Wholesale e-cigarettes Channel Partner – Vendor  interested in wholesale electronic cigarettes, we offer a wide range of opportunities and benefits to suit our partners needs.

Wholesale e-cigarettes reseller

If you wish to sell super-e-cigarette.com products online, we offer industry leading commision rates with very competitive, tiered prices. As your order values increases your margins increase with them.

Buy E-Cigarettes at Wholesale Prices

We supply a wide variety of businesses, with our electronic cigarettes at very competitive wholesale prices and apart from supplying retail shops, pubs etc., we also supply market traders, car booters and individuals that sell door to door to homes, clubs, friends, people they work with and to people working in shops, pubs etc.

If you want to get a big orders from super-e-cigarette.com, please contect us directly.

3. How to become a wholesale e-cigarettes channel partner and benefit as a super-e-cigarette.com reseller

Wholesale electronic cigarettes – Channel Partner Program is designed to help channel partners capitalise on e cigarettes fast-growing ‘Electronic cigarettes’ revolution. As a channel oriented company, we view our partners as an extension of our team, playing a key role in the go-to-market strategy and the overall success of our company.

Dropshipper

If you want to get zero worry for the e-cig business, please join in our dropsshipper business partner style.  Just order your customers' order in your loggin account. Then we can delivery directly to your customers. But you have zero worry about it.  No stock, no debet, just only profits.

Pub owner.

You can reference our wholesale area partner style.  Of course, we can delivery you free new arrival samples along with your new order.  Then you can get more profits and satisfy your customers.

 =========================================================================

Welcome to visit www.super-e-cigarette.com, Please read the Member Policy and the User Guider at the bottom of the homepage first!

For all of our Customers should treat our Member policy as yardstick.

Company Address: NO 217#, Tianming Building, Tianming Road 1#, Jinshui district,zhengzhou, Henan       Province, China (Mainland)

=========================================================================

Super E-cigarette Shop
About US
Contact US
How to Payment?
How to payment
About Payment
Shipping Information
About Shipping Information
How to track orders
About receiving Parcel
about E-cigarettes and Nicotine
After-sale Service
About Return Policy
About Free Replacements
About Warranty Policy
Wholesale Vendor service
Privacy Notice
About Privacy Notice
User Guide
User Guide
About My Score
User Types Discount

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Copyright 2016 www.super-e-cigarette.com. All Rights Reserved.  Phone Number:0086-13838539707  Fax0086-0371-86545351
Email:helen@gzbtt.com ICP(yu):1005154 Administrator Login